Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Canadian and other copyright laws, and is the property of Northern Lights Group. The collective work includes works that are licensed to Northern Lights Group. Copyright 2010, Northern Lights Group ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Northern Lights Group or purchasing Northern Lights Group products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Northern Lights Group or to purchase Northern Lights Group products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Northern Lights Group. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Northern Lights Group used in the site are trademarks or registered trademarks of Northern Lights Group
Product Warranty Policy:
This warranty policy is issued by Latitude51 Solar and applies to solar water heating collectors purchased by original customers directly from Latitude51 Solar in Alberta. Any warranty claim for collectors purchased through independent dealers in other provinces should be directed to the dealer the client purchased the collectors through.
Installation Procedure: Upon installation of products, the installer must email Latitude51 Solar, or write to the dealer
involved with the serial numbers of the products and a basic description of where solar water collectors were
installed and the original customer name and address. Installation must be in accordance with the relevant
good practices and local codes.
Evacuated Tube Warranty
Latitude51 Solar guarantees that the evacuated tubes in any solar collector shall be free from manufacturing
defects resulting in spontaneous loss of vacuum for Ten (10) years from the date of delivery of the solar
collector to the customer. To receive replacement or restitution, the customer must provide a photograph of
the solar tube installed in the solar collector with the cloudy/white bottom end, and no structural tube damage, and the tubes must be removed and kept in storage for at least 90 days and made available for inspection by a Latitude51 Solar representative should it deem necessary. For any items that require a warranty replacement, it may be required that the customer return the product directly to Latitude51 Solar.
Heat Pipes Warranty
Latitude51 Solar guarantee that all heat pipes shall be free from manufacturing defects resulting in loss of
heat transfer for five (5) years from the date of delivery to the customer. To receive replacement or
restitution, the customer must provide a photograph of the faulty heat pipes, showing the point of failure.
The heat pipe must be kept in storage for 90 days and made available for inspection by a Latitude51 Solar
representative. Any items that require a warranty replacement may be required to be returned directly to Latitude51 Solar at the customers expense.
Other Product Warranty
Other products for sale through Latitude51 Solar carry a 3 year warranty unless otherwise specified.
Latitude51 Solar Dealers & Installers
All dealers are independent from each other and from Latitude51 Solar, and any warranty claims must be directed to the dealer or Installer the collectors were purchased from. Latitude51 Solar will not be liable for any warranty claims for goods purchased through Independent Dealers. All warranty is provided to the customer who originally purchased the solar collector.
Technical support will be provided by phone for items purchased directly through Latitude51 Solar. For purchases made through any independent dealers or Installers, the customer should call the Dealer / Installer they purchased the items from.
Latitude51 Solar Warranty to Dealers
Any person or company wanting to act as a dealer for Latitude51 Solar must sign a dealer agreement in order to receive warranty for items they install on any customers property.
Breeches of Warranty:
The warranty does not apply in case of:
• products used for any other purpose than their ordinary purpose.
• neglect, accident, ordinary wear and tear, damage from shipping, handling, or any act of God.
• any installation not in accordance with the appropriate Latitude51 Solar installation or any installation not in accordance with relevant standards and safety regulations.
• failure due to corrosion, rather than manufacturing defects.
• failure of any components not supplied by Latitude51 Solar.
• failure to fasten the panels securely to solid structures which may result in movement or vibration.
• exposure to wind speeds over 130 km/hour.
• structural alterations to the solar collector.
• relocation from original point of installation.
• solar collector left dry (no liquid) and left exposed to sun for 14 days or more.
• leaving a glycol system exposed to sun without having heat dissipation or hot water usage, so that
the collector dry stagnates, for more than 2 days. Over heating Glycol can cause the glycol to become corrosive wich can start corroding the pipe work.
• inlet and outlet connections.
• surging huge pressures, exceeding 0.8 Mpa, through the collector.
• using large flow rates through the collector which can cause erosion.
• letting water freeze solid in pipes.
• using water which can/could result in scale formation.
• installation of collectors in series without flexibility between the panels, so that temperature changes put
stress on the collectors.
• The purchaser acknowledges that the vendor does not have any knowledge or control as to when, where or how the material purchased will be installed or what the final use of the product will be. Warranty may be void if product is not installed by a licensed professional and complies with all local codes and regulations. Errors or omissions Excepted (E&OE).
A customer must notify Latitude51 Solar or the Dealer/Installer as applicable to this warranty, of any alleged defect in the product. Latitude51 Solar will investigate to determine if the warranty applies. Latitude51 Solar will have sole discretion to determine if the defect violates the warranty. The customers sole and exclusive remedy is the repair or replacement of the product. Latitude51 Solar total liability to the customer is limited to the purchase price of the product. In the event of a valid warranty claim, Latitude51 Solar will provide replacement for the the defective item free of charge for collection at the initial purchase location. Latitude51 Solar will not be liable for any consequential, indirect or similar damages, including, without limitation, any damages resulting from a breach of warranty by a product. No other warranties are expressed or implied by Latitude51 Solar, except those listed above. Latitude51 Solar disclaims any and all representations that contradict the warranty above. All customers are encouraged to print a copy of this warranty for their records.
Site Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Northern Lights Group disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Northern Lights Group does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Northern Lights Group does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some provinces do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Should the customer purchase an item from Latitude51 Solar or one of its Dealer, and wish to return the item, the customer must return the item to the place of purchase. The item must be undamaged and in its original undamaged packaging. All returns (except for warranty purposes) are at the customer expense. Any items returned will have a 20% restocking fee applied.
Limitation of Liability
Latitude51 Solar shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Latitude51 Solar has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Northern Lights Group product is mistakenly listed at an incorrect price, Northern Lights Group reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Northern Lights Group reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Northern Lights Group shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Northern Lights Group without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Northern Lights Group may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Northern Lights Group.
Your use of this site shall be governed in all respects by the laws Alberta, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Northern Lights Group products) shall be in the province of Alberta, Canada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Northern Lights Group products) must be commenced within one (1) year after the claim or cause of action arises. Northern Lights Group's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Northern Lights Group may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Northern Lights Group or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Northern Lights Group does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Northern Lights Group is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Northern Lights Group reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Northern Lights Group in its sole discretion.
You agree to indemnify, defend, and hold harmless Northern Lights Group, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Northern Lights Group may link to sites operated by third parties. However, even if the third party is affiliated with Northern Lights Group, Northern Lights Group has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Northern Lights Group. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Northern Lights Group seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Northern Lights Group do not offer credit services for unpaid invoices and balances. All payments are due on receipt. Unpaid account will accrue interest at 1.5% per month. Any costs incurred by Northern Lights Group attempting to collect late or unpaid payments will be added to the unpaid balance at cost + 10%.